Terms and Conditions

Please read these terms carefully before using or accessing this site. By using or accessing the site, you agree to be bound by these terms.
Fast and Fresh Catering reserves the right to change the terms, conditions, and notices under which Fast and Fresh Catering’s Web Site is offered. You are responsible for regularly reviewing these terms and conditions and additional terms posted on Fast and Fresh Catering’s Web Site. Your continued use of Fast and Fresh Catering’s Web Site constitutes your agreement to all such terms, conditions, and notices.

For your Information

Fast & Fresh catering exchange refund & return policy

In accordance with Australian Consumer Law and the Consumer Guarantees; if products bought from either fastandfreshcatering.com.au or by phoning / emailing FAST AND FRESH Catering are damaged then the purchaser is entitled to:
(a) replacement of products or services; or (b) a refund of the cost of  purchase of those products and services.
Refunds are not available where you simply change your mind, or where you have mistakenly purchased the wrong item. Exchanges are not permitted.

Cancellation

Order processing commences when cleared payment has been received. Once order processing has commenced, orders can no longer be cancelled. Check your order specifications carefully before clicking “Submit” and or making payment.

Return or exchange

Our customer service team can help with any other pre-purchase details as needed. It is your responsibility to ensure that products bought or ordered will suit the intended purposes.

Changing an order

If an order is changed on the day of delivery, the client will be charged the full amount of the invoice and delivery will proceed as per the original order. Exceptions may be made at the discretion of Fast and Fresh catering. All clients can change an order via email or telephone at least 72 hours prior to the event and no fee will be incurred.

Food intolerance

Many of our foods contain traces of nuts, milk, gluten, soy, egg, seed and other allergens. Should you have special dietary requirements, please notify us at time of order using the special requirements box on the order page.

Delivery time

Orders must be placed by 12pm three business working days before required delivery. Orders needed by a certain date & time should be noted accordingly in the additional information field, when placing the order.

Orders are not confirmed until a separate ‘email confirmation’ has been sent.

Please read over the details of the order in the email confirmation and inform us of appropriate changes should they be required.

Fast and Fresh takes no responsibility for incorrect order details or information once email confirmation has been sent.

Goods will be delivered as close as possible to the requested delivery time. Due to circumstances beyond Fast and Fresh Catering’s control, this can not always be guaranteed.

Product substitution

While every effort is made to supply you with the foods of your choice, should these for any reason be unavailable, they will be substituted with a similar product of equal or greater value.

Corporate account

Click here to download our Corporate Account Application form or contact us to set up a corporate account which will allow access to ordering without having to pay and add in payment details each time you order. Corporate accounts have 14 day terms.

Website error

We reserve the right to cancel and refund any order that is priced or auto calculated in error.

Recommended portion sizes

Fast and Fresh Catering’s recommended portion sizes are to be used as a guide only.

Prices

Prices include GST. Prices may be subject to change. The quoted prices covers presentation and packaging of food.

Information on this site

You agree that you must evaluate, and bear all risks associated with, the use of all information on the Web Site, including any reliance on the accuracy, completeness, or usefulness of it. Images are used for illustrative purposes only.

By using the Web Site you agree that Fast and Fresh Catering and any of their employees are not responsible for: a) the accuracy or otherwise of the information/images displayed or omitted from the Web Site; b) any person’s reliance on the information/images presented on the Web Site; c) any loss in connection with the use of the Web Site.

Limitation of liability

You understand and agree that Fast and Fresh Catering, its employees is not liable for any damages, economic or other loss or damage whether direct, indirect, incidental, special, consequential or exemplary and even if Fast and Fresh Catering has been advised of the possibility of such damages, arising out of any breach of any implied or express term, condition or warranty or suffered as a result of the negligence of any of them (including without limitation loss of profits, goodwill, use, data or other intangible losses)

General

These terms are covered by the law in force in the New South Wales If any of these terms is held by any court to be invalid, the remaining terms will remain in full force and effect.